Privacy Policy

PRIVACY (and GDPR) POLICY for PRO-DRIVER LOGISTICS LIMITED

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (‘personal information’ and information that could not. In the context of the law and this notice, ‘process’ means collect, store, transfer, use or otherwise act on information.

We take seriously the protection of your privacy and confidentiality and we understand that all callers and visitors to our website are entitled to know that their personal data will not be used for any purpose other than that intended and it will not fall into the hands of a third-party.

Our policy complies with UK law including that required by the EU General Data Protection Regulation (GDPR)

You are required to know your rights and our obligations to you in regards to the processing and control of your personal data. Please read the information provided on www.knowyourprivacyrights.org.

Except as set out below, or without your consent, we do not share, sell or disclose to a third party, any information collected through our website or via email or phone.

The basis on which we process information about you:

The law requires us to determine under which defined base we process different categories of your personal information and to notify you of the basis of each category.

If a basis on which e process your personal information is no longer relevant then e shall immediately stop processing your data.

If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you.

When you create an account with us or buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us

In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

Verify your identity for security purposes
Sell services to you
Provide you with our services
Provide you with suggestions and advise on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide, for example, to monitor the use of a particular page on our website. If we use it for this purpose you, as an individual, will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Any information we process with your consent

Through certain actions when otherwise there is no contractual relationship, such as when you browse our website or ask us to provide you more information about our business, products and services, you provide your consent to us to process information that may be of a personal nature.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to the use of our cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.

You may withdraw your consent at any time by instructing us at office@pro-driver.co.uk. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interest

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

Whether the same objective could be achieved through other means
Whether processing (or not processing) might cause you harm
Whether you would expect us to process your data and whether you would consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:

Record keeping for the proper and necessary administration of Pro-Driver Logistics Limited
Responding to unsolicited communication from you to which we believe you would expect a reply
Protecting and asserting the legal rights of any party
Insuring against or obtaining professional advice that is required to manager Pro-Driver Limited’s risk
Protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order
This may include your personal information
Specific uses of information you supply to us

Information provided on the understanding that it will be shared with a third party:

Our website and social media allows you to post information with a view to that information being read, copied, downloaded or used by other people

Examples include:

Posting a message on our website or social media
Tagging an image
Clicking on an icon next to another visitor’s message to convey agreement or disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third-party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted.

Complaints regarding our website:

Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.

We attempt to moderate user-generated content but we are not always able to so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content whilst we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information relating to your method of payment

Immediately upon invoice, your payment information is wiped from our system and we do not hold any information about your credit/debit card.

We do not keep your payment information so as:

To prevent the possibility of our duplicating a transaction without a new instruction from you
To prevent any other third-party from carrying out a transaction without your consent

Job application and employment:

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

Sending a message to our support team:

When you contact us, whether by telephone, through our website or by email, we will collect all the data you have given us in order to reply with the information you need.

We record your request and our reply in order to increase the efficient of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Complaining:

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonable requires us to contact some other person, we may decide to give to that other person some o0f the information in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give the information and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website:

Cookies:

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site
Personal identifiers from your browsing activity:

Requests by your web browser to our servers for web pages and other content on our website are recorded.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third-party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third-party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data may be processed outside the European Union

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

Our websites are hosted in the UK on a PCI compliant server.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
we comply with a code of conduct approved by a supervisory authority in the European Union
Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at office@pro-driver.co.uk.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at office@pro-driver.co.uk

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

If you are not happy with our privacy policy or if have any complaints, then you should tell us by email. Our address is office@pro-driver.co.uk

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.